Return Refund Cancellation Policy

Replacements

  • Return or exchange requests will be considered solely for products that are received in a damaged or incorrect condition.
  • The buyer or recipient must notify Celebrar Gifts of any damaged or incorrect products within 7 days of receiving the goods.
  • Customers claiming missing items or damaged products are required to provide an unedited unboxing video as evidence. The complete video should be shared via email at hello@celebrargifts.com.
  • We offer a hassle-free exchange policy valid for 7 days from the date of delivery. If you receive a damaged, defective, or incorrect product, please inform us within this period. The item must be unused, in its original packaging, and accompanied by proof of purchase. Once we receive your request, the exchange will be processed within 24-48 hours and shall be delivered to you within 4-9 working days.

 

The following items are non-returnable:

  • Gift cards
  • Personal hygiene items (e.g., menstrual cup)
  • Personalized or customized products
  • Partial refunds may be provided in certain situations, contingent upon the circumstances. This applies to items that are not in their original condition, damaged, or missing parts for reasons unrelated to our error.

 

Refunds (If Applicable)

  • Once the photos/videos are received and inspected,
  • Celebrar Gifts will verify the damaged product and notify you of the approval or rejection of your refund request.
  • If your refund is approved, it will be processed within 24 hours from our end and credited to your original method of payment within 2-3 business days. Refunds will be processed after deducting 18% GST, shipping fees, RTO fees, or 5% transaction fees, whichever is applicable.

 

Cancellation Policy

For non-customized orders, Celebrar Gifts allows cancellation within 24 hours of placing the order. Cancellations can be approved as long as the box has not been dispatched. However, orders containing any form of customization or personalization are not eligible for cancellation.

By using our services and making purchases through Celebrar Gifts, you acknowledge that you have read, understood, and agreed to the terms of this Refund and Replacement Policy.